Frequently Asked Questions
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Shop, and Apple Pay.
What do I do if I have an issue with an order?
Please email us at hello@dyadfragrance.com to get assistance with your order or any customer service related question.
Do you offer refunds on damaged orders?
If your order arrives damaged we will replace it for you. If we don't have the inventory to replace a product, you will be refunded for that damaged item.
What is your return policy?
We currently don't offer returns due to the nature of our products. If your item arrives damaged, please send an email to hello@dyadfragrance.com and we will happily replace it for you.
How long will shipping take?
Please allow 1-3 business days to process your order and 3-5 business days for shipping within the U.S, time may exceed for Hawaii and Alaska. Due to the high volume of orders during product launches and sale periods, we may experience a delay in shipping.
Please note that all products containing alcohol (EDP) need to be Ground shipped, which on average takes five business days for delivery.
What is the method of shipping?
We use USPS to ship our products.
How much is shipping?
Order Total: $1.00- $99.99
- Shipping Cost: $7.00
- Shipping Method: USPS
- Shipping Times: 3-5 business days
Order Total: Over $100.00
- Shipping Cost: $0.00
- Shipping Method: USPS
- Shipping Times: 3-5 business days
Where do you ship?
We currently ship within the US only. Read more about our shipping policy here.
How can I track my order?
You will receive an email confirmation of your order within a few minutes and a separate email with tracking information once your order has shipped. Items are not immediately shipped once tracking information is sent, please allow 1-3 days to process your order.
How will I know my order was confirmed and will be shipped?
You will receive an email confirmation of your order within a few minutes and a separate email with tracking info once your order has shipped.
Whom should I contact about press inquiries?
For all press inquiries, please email hello@dyadfragrance.com.
Where are your products available for purchase?
Our products are available for purchase through our site, dyadfragrance.com and the perfumes are available on TikTok Shop.
Where are your products made?
Our products are made in Los Angeles, CA.
How long do your perfumes last on the skin?
Our perfume oils stay strong on the skin for an average of 4-5 hours, although they may last longer. Feel free to re-apply throughout the day as needed.
Are your products cruelty-free & vegan?
Yes, we are proud to be cruelty-free & vegan and Leaping Bunny certified.
Are your products "clean"?
Our products are considered "clean" by our standards and do not contain BHA, BHT, phthalates, sulfates, parabens, synthetic dyes, or formaldehyde.
How do I prevent my wick from smoking?
Make sure to always trim your wick to 1/4 inch before you light it. This will make for a steady flame and an even burn. Do not keep the candle lit for longer then 4 hours.